Refund & Cancellation Policy

Shop orders

If something arrives damaged or wrong, contact us at elvn.lvn11@gmail.com within [X] days of delivery and we'll make it right with a replacement or refund. Refunds are issued back to your original payment method via Paystack and can take a few business days to appear.

Bookings (readings)

No payment is taken when you request a booking. We confirm the time with you first. Because nothing is charged at that stage, there's nothing to refund. You can cancel or reschedule a confirmed booking any time before your session at no cost, from your booking confirmation page.

Ongoing guidance (subscriptions)

You can cancel your subscription at any time. Cancelling stops future monthly charges but doesn't refund the current billing period, since that period's session time has already been made available to you.

How to request a refund or cancellation

Orders and subscriptions: contact elvn.lvn11@gmail.com, or manage your subscription directly from your subscription page. Bookings: use the cancel/reschedule link on your booking confirmation page, or contact us.